Support ticket system
support.markongps.in
Moved vehicle-tracking support off phone calls, WhatsApp and email into one ticket desk.
- Customers raise and track tickets without an account
- Admin and support roles; support can reply, close and reopen but never delete
Node.jsMySQLnginx
eSIM inventory portal
Master inventory for devices and SIMs: IMEI, ICCID, eSIM profiles and which party each unit went to, with bulk import.
Node.jsExpressMySQL
Billing
Billing system for the tracking business, covering device and service invoicing for customers.
PythonMySQL
Troubleshooting guide with chatbot
A self-service guide for common device and app problems, with a chatbot that walks customers to the right fix before they need to raise a ticket.
ChatbotNode.jsHTML/CSS
Markon website
The company website for Markon: products, services and the entry point to the tracking and support portals.
HTML/CSSJavaScript